Frequently Asked Questions
Everything you need to know about your next timeless piece.
Are your watches and accessories authentic?
Yes, every item at Time Connection is 100% authentic and sourced directly from authorized distributors or the brands themselves, accompanied by original packaging and certificates.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. We also offer express shipping options at checkout for those who need their fashion fix sooner.
What is your return policy?
We offer a 30-day return policy on all unworn items in their original condition. Please ensure all protective films and tags are intact to qualify for a full refund.
Do you offer a warranty on timepieces?
Most of our watches come with a 2-year international manufacturer's warranty covering internal movement defects and craftsmanship.
Can I track my order in real-time?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.